Trainer Content Creator

• Design and author comprehensive training programs and materials to meet the CRS Ecosystem International Programme's training needs.
• Deliver training sessions, workshops, training classes and seminars on various IT topics to colleagues at different levels within the organization both online and at various office locations.
• Conduct training needs assessments to identify skill gaps and develop appropriate training solutions.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics to ensure continuous improvement.
• Collaborate with subject matter experts and stakeholders to gather and validate training content and materials.
• Help maintain the Programme Induction and Training websites to ensure they are current, relevant, and valuable to new and existing programme colleagues.
• Contribute to the training strategy and approach and continuously improve the content and delivery mechanisms for the biggest positive impact.
• Provide one-on-one coaching and support to employees who require additional assistance or guidance in training subject matter areas.
• Assist in the implementation and adoption of new processes, solutions, and applications by providing training and support to end-users.
• Develop and maintain training documentation, manuals, lessons, evaluation mechanisms and online resources for easy reference and self-guided learning.

• Akkoord procedure en inhuurvoorwaarden (oa all-in tariefstelling wat betreft reiskosten woon-werk en evt fee kosten).
• Face to Face training delivery experience - management of classroom.
• Greater than 10 years experience of large scale insurance or financial services projects - knowledge of insurance concepts and terminology.
• Proven experience working as an IT Trainer and content creator.
• Fluent English.
• Engels CV verplicht.

• Fluent French or Dutch.
• Additional language skills in French or Dutch at a minimum of professional business level will be a distinct advantage.
• Certification in instructional design or training methodologies is preferred.
• Industry certifications in relevant IT areas, such as Microsoft Certified Trainer (MCT) is highly desirable.
• Familiarity with learning management systems self-help applications and e-learning platforms.
• Microsoft SharePoint experience.

• Interpersonal and communication skills to build relationships with leading business and technical subject matter experts.
• Flexibility to work with diverse teams from different countries and cultures in different languages.
• Curiosity to influence decisions such that they align to programme strategy.
• Self-motivated and able to take leadership on areas of work assigned.
• Strong problem-solving skills and the ability to adapt to rapidly changing technology and training needs.
• Excellent communication and presentation skills, with the ability to engage and inspire learners.
• Ability to collaborate with the wider training team to deliver continuous improvements and innovation to benefit end user trainees.
• Excellent communication and interpersonal skills, with the ability to present complex technical concepts in a clear and understandable manner.
• Proficiency in instructional design methodologies and adult learning principles.
• Experience with designing and delivering both in-person and online training programs.
• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Problem-solving and critical thinking abilities, with a focus on finding innovative solutions to technical challenges.
• Ability to adapt training approaches to cater to different learning styles and skill levels.
• Expert user of training evaluation methods and tools to measure the effectiveness of training programs.
• Strong attention to detail and accuracy in all training materials and documentation.

Optie tot verlenging: Possible to extend into 2027 depending on programme delivery schedule